Shop FAQ
Hi curious shopper! We make a lot of stuff, but not all of it is shipped directly from us (see each listing for details). Many of our apparel items are created to order with the help of Fourthwall! If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to: contact@support.mortaladventures.com.
We do not accept general returns or sizing-related returns.
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
ACCEPTED PAYMENT METHODS
We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.
INTERNATIONAL ORDERS
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
If you are looking to reach us directly, please send a carrier pigeon or email to MortalAdventures@gmail.com 🖤